Grievances

Ecosystem Certification Organisation and the Natural Forest Standard  is committed to the effective, timely and impartial handling of grievances in relation to the Natural Forest Standard program, procedures and Ecosystem Certification Organisation and/or the Natural Forest Standard itself, as well as NFS approved VVBs.

Stakeholders may submit grievances to grievance@ecosystemcertification.org

All grievances shall be submitted in accordance with the ECO NFS Grievance Policy:

Grievance Policy v1.0

Any Stakeholder who directly or indirectly interacts with the NFS may submit a grievance to ECO NFS following the procedure outlined in this document. By submitting a grievance, the complainant agrees to the provisions of this grievance procedure.  The working language of ECO NFS is English, however grievances may be submitted in any language.

There are two (2) types of grievance that may be submitted:

  1. Standard Grievance: when a grievance is submitted against ECO NFS
  2. Project Grievance: when a grievance is submitted against a project developer

All grievance claims must be supported by evidence and include the date and time of their occurrence, a detailed description, and their consequences (if any).